PAIA Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended)
1. Contact Details
Information Officer: Mark Csabai
Postal Address: Langenhoven Park, Bloemfontein, South Africa
Telephone: +27 828 255 873
Email: info@yourcoachmark.com
Website: www.yourcoachmark.com
2. Introduction
This manual is compiled in accordance with Section 51 of PAIA. It sets out the procedure to request access to records held by Your Coach Mark. It also outlines how personal information is processed in compliance with the Protection of Personal Information Act (POPIA).
3. Records Available Without Request
- Coaching service descriptions (website)
- Published articles, blog posts, and social media content
- Marketing materials
4. Records Available in Accordance with Other Legislation
- Tax records (Income Tax Act)
- Business registration records (if applicable under CIPC)
5. Categories of Records Held
Client Records: Coaching agreements, session notes, invoices
Financial Records: Tax filings, receipts, bank statements
Digital Content: Website, podcasts, videos, online courses
Marketing Records: Branding materials, newsletters
6. Request Procedure
- Requests must be made in writing using Form C (available from the SA Human Rights Commission or Information Regulator).
- it to the Information Officer at the contact details above.
- Fees may apply as prescribed by PAIA.
7. Processing of Personal Information (POPIA Compliance)
Purpose of Processing: Delivering coaching services, client communication, billing, and marketing.
Categories of Data Subjects: Clients, suppliers, and service providers.
Recipients of Personal Information: Regulatory authorities (if required) and service providers (e.g., hosting, payment processors).
Cross-Border Transfers: Specify if data is stored outside South Africa (e.g., cloud hosting).
Security Measures: Password protection, encryption, and restricted access.
8. Availability of the Manual
This manual is available at the following locations:
- On the company website: www.yourcoachmark.com
- At the business premises during office hours.
9. Updating of the Manual
This manual will be updated as required to reflect changes in legislation, business operations, or information processing practices.
10. Document Control
Date of Issue: 11 October 2026
Next Review Date: 10 October 2027
Version: 1.0
In accordance with the Promotion of Access to Information Act (PAIA), my PAIA Manual can be downloaded below.